Many institution’s structural shortcomings are typically hidden from public view and usually garner little attention. That is, until a crisis hits. A crisis, especially one as consequential as COVID-19, forces an immediate assessment of institutional preparedness. Cornell’s students, staff, faculty and senior leadership, for example, demonstrated the resilience of our people and the University by successfully undertaking a campus reopening during a global pandemic. But during the recent virtual career fair mishap, the pandemic revealed an important insight: There’s much work to be done with Cornell’s career advising.