Every Cornellian is familiar with at least one of the Collegetown restaurants owned and operated by Kevin Sullivan: Jack’s, Luna’s, Pronto, Ithaca Ghost Kitchen and Loco. While all of these Collegetown restaurants are unique, most share two key similarities: consistently decent food and consistently substandard customer service. While I have never visited Loco, I have ordered from every other restaurant owned by Kevin Sullivan. My typical experience often involves abnormally long wait times and order mix-ups. Each time I have ordered takeout from Luna’s or Jack’s, I arrive when the ordering app says my food is ready only to find an additional wait at the restaurant.